Returns/Exchange Policy

We want you to be completely happy with your honey!

Store Purchases
If you purchased your Cloister Honey from a retail store, please reach out directly to that retailer for details on their return or exchange policy.

Website & Event Purchases
Orders placed on our website or at Cloister Honey events are eligible for a refund or replacement within 30 days of purchase.
Just call us at (704) 517-6190 or email orders@cloisterhoney.com before returning your item so we can make the process easy for you.

A Few Quick Notes

• Items being exchanged must be unopened and undamaged.

• Refunds will be issued either by check or as a reversal of your original payment.

• Credit Card and PayPal refunds will reflect the purchase price minus any processing fees from the original transaction.

• Please ship your return with tracking—we can’t be responsible for packages lost in transit.

• Return shipping costs are the responsibility of the customer.

Not satisfied with your order? We’ll make it right — contact us, and we’ll take care of you.